If you have any further concerns or questions, please feel free to reach out to our support team. Providing false information violates our terms, and we encourage all users to review our Terms of Use to ensure compliance: We apologize for any frustration or misunderstanding caused by the situation and appreciate your feedback. We kindly request that users provide accurate information during the checkout process and adhere to our Terms of Use. We advise users to carefully review our availability before making a purchase to ensure compatibility with their location. These regions have data centers that can offer lower latency and better performance for our users. To provide the best gaming experience, we currently offer Shadow in the following countries: Metropolitan France, United Kingdom, Germany, Netherlands, Switzerland, Belgium, Luxembourg, United States (excluding Hawaii and Alaska), Italy, Sweden, Denmark, Austria, Canada, and Spain. We cannot guarantee the performance of your Shadow as you are located in an unsupported region. We want to clarify that Shadow is currently not available in the Middle East, and our website does not provide the option to select the Middle East as a sign-up location for your address. We understand that the delay you encountered due to your location in the Middle East made it difficult for you to enjoy your gaming experience on Shadow. Hello Nazzal, We apologize for any inconvenience you experienced with our service. We value your feedback and appreciate the opportunity to address your concerns. If you have any further questions, comments, or concerns please reach out to our customer support team with your account details, and we will do our best to assist you promptly. In this case, your subscription will end on your current billing period instead since you've already paid for your current period. Since you have cancelled on the day of renewal, it's most likely that you've cancelled after your new billing period already started for the day. With that said, we highly recommend setting your subscription to cancel before the day of the renewal to ensure that you do not get charged for a new billing period. Our policy is outlined in our terms and conditions, but we always aim to provide fair and reasonable solutions to our users. Regarding the refund request, we apologize for any misunderstanding or inconvenience caused. We understand the frustration caused by technical issues, and we continuously strive to improve the stability and performance of our service. We apologize for the inconvenience you experienced during the rest of your time with Shadow. Hello Victor, I'm glad to hear that your initial experience with Shadow was good. We value your input and will use it to further enhance our service. Thank you for taking the time to share your feedback with us. We are here to assist you and address any issues you may be facing. If you have any specific concerns or further questions, please don't hesitate to reach out to our support team from your account page. We are committed to delivering a high-quality service and continuously refining our platform to meet the expectations of our users. We appreciate your honest feedback, as it helps us identify areas for improvement. We are constantly working to enhance the overall experience and provide the best value for your subscription. Additionally, it allows us to invest in maintaining a robust and secure cloud gaming platform. Regarding the cost of the service, we want to assure you that your subscription fee covers several aspects, including the hardware infrastructure, continuous software updates, and technical support. We strive to minimize any service interruptions and provide a seamless experience for our users. Our team performs regular maintenance to ensure optimal performance and reliability, but we understand that it can be frustrating when these activities disrupt your access to the service. We apologize for any inconvenience caused by the maintenance and occasional platform issues you encountered. We understand that when Shadow is working as intended, it provides a decent experience that allows you to play games on your MacBook Pro that are typically only available on Windows. Hello Adam, We appreciate your feedback and are sorry to hear about your experience with our service.
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